General FAQ

  • Why do I need to register?
    • As a registered player, you can play and take full advantage of everything that is on offer on the site. Opening an account is free of charge. It allows you to deposit, play and transfer your winnings to your bank account.
  • Am I commiting myself to anything by registering to this site?
    • No, your registration does not bind you in any way. You are not obligated to subscribe to anything nor make regular payments. However, by registering, you must agree to the site's Terms and Conditions.
  • Why do I have to provide my personal information?
    • The legislation requires full identification of each player and all of his/her online gambling activity.
  • Can I create more than one account?
    • No, you are only allowed to open one account on the site. For security reasons, your details can only be registered once.
  • What should I do if I forgot my login?
    • You should contact our Customer Support team.
  • What should I do if I forgot my password?
    • Click on "Forgotten password?" and follow the instructions.
  • How do you close your account?
    • You can close your account at any time. Click on "Close your account" on Player Profile page.
  • Do you record my personal information?
    • In addition to the information that we request when you are registering, we also store every operation you make in relation to connection, registration, deposits, games, withdrawals etc.
  • Who can access my personal information?
    • You and the selected Replay palace staff. Each department has access only to the information relevant to them.
  • How is my personal information secured?
    • Every account is password protected and the transfer of data is done exclusively using secure channels. We regularly update the software to enable improved security.
  • In which currency can I open my account?
    • You can only open your account in EUR.
  • How can I deposit my money into my account?
    • Click on “Acount/ Deposit”, select your deposit method. You will then be able to select the deposit amount. Once you have done so, click on “Confirm”.
  • How can I withdraw money from my account?
    • Go to "Account/Withdraw" and enter the amount you wish to transfer to your payment account.
  • Are transactions secure?
    • All bank transactions are secured via SSL protocol.
  • Do casino games operate randomly?
    • Yes, winnings on all games are governed by chance.
  • How much do specific games pay out?
    • Check the specific games winning tables and rules to find out how much specific games pay out.
  • Can I play for free on this site?
    • Yes. All games are offered for a demo play with virtual money. Virtual money can't be exchanged for real money.
  • How much virtual money do I have?
    • Each time you will start the game for the demo play, you will have 100 EUR of virtual money. You can top up this account by restarting the game.
  • What do I need in order to play?
    • For Browser we recommend: Internet Explorer, Firefox or Safari. We also recommend the latest Flash player. You can download it at: http://get.adobe.com/flashplayer/
  • For proper functionality and security it is essential you close all your games sessions and logout after finising the game.

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